Care Quality Commission

The Care Quality Commission (CQC) is responsible for:

  • Regulating the treatment, care and support provided by hospitals, GPs dentists, ambulances and mental health services
  • Regulating the treatment, care and support services for adults in care homes and in people's own homes (both personal and nursing care)
  • Regulating the services for people whose rights are restricted under the Mental Health Act

The CQC carries out its work by:

  • Registering providers to operate services if they meet essential standards of quality and safety
  • Making unannounced inspections of services at least once a year and at any time in response to concerns
  • Monitoring providers' performance through inspections, data analysis and other checks
  • Taking action, including enforcement, when we find services aren't meeting the standards
  • Protecting patients whose rights are restricted under the Mental Health Act, including those on Community Treatment Orders
  • Listening to you and others about your experiences of care and involving you in helping us make decisions
  • Keeping you updated on the performance of services in England

More information

Download a summary of the CQC's roles and responsibilities

The short video below gives further information on the role of the CQC:

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