Concerned?

If the matter is urgent because a vulnerable adult is in immediate danger, phone 999.

 

If you are concerned about an adult and unable to use the Portal, you can call Customer First on 0808 800 4005.

 

Members of the Public

Please note: From Monday 12th November 2018, if you have a concern about an adult and wish to make a safeguarding referral you will need to use the new Suffolk County Council Adult Care Portal. The first time you complete a form you will be asked to create a new portal account. It’s quick and easy to register for an account, and means the information you send to us is secure.

Access the secure Adult Care Portal

(Please note the above online service will be unavailable from 7.00am on Tuesday 27 August 2019 until 7.00am on Wednesday 28 August, due to essential maintenance works)

There are user guides and video guidance available if you need help using the portal.

 

If you’re worried about someone and want to let us know anonymously, please use this alternate referral form

 

If you or someone you know needs help at home, or a family carer needs extra support

Complete an Adult Request for Support form 

 

Professionals

If you would like to discuss whether or not a referral is required, call the Professional Consultation Line on 03456 061 499 to speak with a MASH social worker.

 

Please note: From Monday 12th November 2018, if you have a concern about an adult and wish to make a safeguarding referral you will need to use the new Suffolk County Council Adult Care Portal. The first time you complete a form you will be asked to create a new portal account. It’s quick and easy to register for an account, and means the information you send to us is secure.

Access the secure Adult Care Portal

(Please note the above online service will be unavailable from 7.00am on Tuesday 27 August 2019 until 7.00am on Wednesday 28 August, due to essential maintenance works)

There are user guides and video guidance available if you need help using the portal.

 

Self-Neglect and Hoarding

If you are concerned an adult is at significant risk of harm due to self-neglect or hoarding please see the referral information on our dedicated Self-Neglect and Hoarding page.

 

Adult Safeguarding Journey

The following document provides guidance to practitioners, professionals and others about the referral and safeguarding process.

 

What happens after making a referral?

Every concern raised about the possible abuse of an adult at risk is taken seriously. When a concern is passed to the Multi-Agency Safeguarding Hub (MASH), a practitioner will undertake proportionate and appropriate steps to speak to the person and understand what they would like to happen next. The wishes of whoever is the subject of the referral will always be listened to, and then a decision will be made about what needs to happen next.

Usually the next steps will involve investigation of the allegation and further discussions with other professionals to ensure the individual's safety. Any safeguarding plan will try to ensure that the best possible outcome for the subject of the referral, and we have a very good track record in achieving this goal.

 

Confidentiality, sensitivity and inclusion

All information is treated with the utmost confidentiality and sensitivity. Both the referrer and the person who is being abused will be included in the decision making process as much as possible.

 

Safeguarding adults: sharing information - Social Care Institute for Excellence

This guide supports implementation of the adult safeguarding aspects of the Care Act 2014. Sharing the right information, at the right time, with the right people, is fundamental to good practice in safeguarding adults but it has been highlighted as a difficult area of practice.

 

 

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